Refund & Cancellation Policy
Last updated: February 8, 2026
This policy outlines the terms for refunds and cancellations of MRP Shop subscriptions provided by Blackpearl Enterprises Limited.
Key Points
- •No refund for the period already used
- •Refunds calculated on pro-rata basis at standard monthly rates
- •WhatsApp setup fee (₹4,000) is non-refundable
- •Petpooja integration fee (₹1,000) is non-refundable
- •Current month of service is always charged (no partial month refunds)
1. Integration Fees (Non-Refundable)
The following one-time integration fees are non-refundable under any circumstances:
WhatsApp Business API Setup
₹4,000
Includes Meta verification, branded handle setup, and configuration
Petpooja POS Integration
₹1,000
One-time setup for POS sync and transaction integration
Note: These fees cover third-party verification costs, technical setup, and configuration work that cannot be reversed once completed.
2. Integration Fee Waivers
Our Automate and Dominate plans include integration fees as part of the subscription:
Automate Plan (Annual)
WhatsApp integration included, Petpooja charges waived
Dominate Plan
All integration fees included in subscription
Important: If you cancel a plan where integration fees were waived, these fees (₹4,000 WhatsApp + ₹1,000 Petpooja = ₹5,000 total) will be deducted from any refund amount.
3. Cancellation Process
You may request cancellation at any time by contacting our support team. Upon cancellation:
- Your cancellation request will be processed within 2 business days
- You will retain access to all features until the end of your current billing month
- Any refund will be calculated based on the remaining subscription period
- Refund amount (if applicable) will be processed within 7-10 business days
4. Refund Calculation Method
Refunds are calculated using the following deduction order:
Petpooja Integration Fee
₹1,000 deducted first (if waived in plan)
WhatsApp Integration Fee
₹4,000 deducted second (if waived in plan)
Usage Charges at Monthly Rate
Period used is calculated at standard monthly rates (not discounted annual rate)
Current Month Charge
Current month is always fully charged (no partial refunds)
Refund Formula:
Refund = Amount Paid − Integration Fees − (Months Used × Monthly Rate) − Current Month
5. Example Refund Calculation
Scenario: Automate Annual Plan Cancelled After 6 Months
Customer paid ₹21,600 for annual Automate plan (integrations included)
* Monthly rates for refund calculation: Base Plan ₹1,800/mo, Automate ₹2,700/mo, Dominate ₹5,000/mo
6. No Refund Scenarios
Refunds will not be provided in the following cases:
- ✗If total deductions exceed the amount paid (refund = ₹0)
- ✗Account terminated for Terms of Service violations
- ✗WhatsApp account suspended by Meta due to policy violations
- ✗Quarterly subscriptions (short-term plans are non-refundable)
- ✗Integration fees paid separately (already non-refundable)
- ✗WhatsApp message credits (consumed or unused)
7. Post-Cancellation Access
After cancellation is processed:
- ✓Access continues until end of current billing month
- ✓Export your customer data within 30 days
- ✓WhatsApp handle remains active (managed by Meta directly)
- !After 90 days, account data will be permanently deleted
8. How to Request Cancellation or Refund
To request a cancellation or inquire about refunds, contact us with your registered phone number and business name:
Policy Updates
MRP Shop reserves the right to modify this refund policy at any time. Changes will be posted on this page with an updated date. Cancellation requests are processed under the policy in effect at the time of subscription purchase.